Refund Policy

Our 30-day money-back guarantee

If Magic Assist AI isn't the right fit, email us within 30 days of your first paid charge and we will refund that charge in full. No forms, no interrogation.

How to request a refund

1. Email info@MagicAssistAI.com from the address on your account.
2. Put "Refund" in the subject line.
3. We'll confirm within 2 business days and process the refund straight away.

Refunds go back to the original payment method through Stripe. Your bank normally shows the money within 5-10 business days.

What's covered

• Your first monthly or yearly subscription payment on any plan.
• Yearly plans: if you request within 30 days of the yearly charge, we refund the full year.

What's not covered

• Renewal charges after the first 30 days. You can cancel any time from your account and you'll keep access until the end of the billing period, but the payment isn't refunded.
• One-off magic credit top-ups that have already been used. Unused top-ups can be refunded on request within 30 days.
• Accounts closed for breaking our Terms of Service.

Cancelling your subscription

You can cancel any time in your account settings or by emailing us. Cancelling stops future charges. It doesn't automatically issue a refund for a payment you've already made — for that, use the refund process above.

Consumer rights (EU / UK)

This policy is in addition to any statutory rights you have as a consumer under Irish, EU, or UK law, which are not affected.

Questions

Email info@MagicAssistAI.com — a real person will reply.